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When I try to sign in, I get a message that there is already an Optum ID account If you are not able to get back into your account by clicking the “Forgot username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled.

What should I do?įirst, follow the instructions above to reset your username or password. Please note: The only required information for this form is your first name and your last name. If this happens, please add the email your safe-senders list. Please note that these emails will come from Optum ID If you do not get an email within a few minutes, check your email’s spam or junk email folder.

If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from Optum ID that will include information and instructions to get back into your account. If you don’t remember your login information, you can reset your username or password.